At The Centre Project “We” is committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to therein) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act) and the subsequent legislation, including GDPR, the data controller is The Centre Project.

Information we may collect from you

We may collect and process the following data about you only with an explicit consent from you:

• Information that you provide by filling in forms on our site https://www.centreproject.org/,  This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site.
• If you contact us, we may keep a record of that correspondence.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Details of transactions you carry out through our site and of the fulfilment of your orders.
• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To carry out our obligations arising from any contracts entered into between you and us.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To notify you about changes to our service.

We may also use your data, or permit selected third parties to use your data only with your explicit consent for the purpose of providing you you with information about goods and services which may be of interest to you and we or they may contact you about these by post.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties with your explicit consent:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If The Centre Project or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of The Centre Project our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us (details can be found at the end of this page).

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. Any access request is free.

Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

 

 

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. By continuing to browse the website, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

• Strictly necessary cookies
  These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
• Analytical/performance cookies
  They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies
  These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies
  These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Changes to our Cookie Policy

Any changes we may make to our Cookie Policy in the future will be posted on this page.

This policy will enable The Centre Project to demonstrate its commitment to keeping safe the vulnerable adults with whom it works alongside. The Centre Project acknowledges its duty to act appropriately to any allegations, reports or suspicions of abuse.

It is important to have the policy and procedures in place so that staff, volunteers, service users and carers, and board of trustees can work to prevent abuse and know what to do in the event of abuse.

The Policy Statement and Procedures have been drawn up in order to enable The Centre Project to:

• promote good practice and work in a way that can prevent harm, abuse and coercion occurring.
• to ensure that any allegations of abuse or suspicions are dealt with appropriately and the person experiencing abuse is supported.
• and to stop that abuse occurring.

The Policy and Procedures relate to the safeguarding of vulnerable adults. Vulnerable adults are defined as:

• People aged 18 or over
• Who are receiving or may need community care services because of learning, physical or mental disability, age, or illness
• Who are or may be unable to take care of him or herself, or unable to protect him or herself against significant harm or exploitation.

(No Secrets, Department of Health, 2000)

The policy applies to all staff, including senior managers, management committee members, trustees, paid staff, volunteers, sessional workers, agency staff, students and anyone working on behalf of The Centre Project.

It is acknowledged that significant numbers of vulnerable adults are abused, and it is important that The Centre Project has a Safeguarding Adults Policy, a set of procedures to follow and puts in place preventative measures to try and reduce those numbers.

In order to implement the policy The Centre Project will work:

• to promote the freedom and dignity of the person who has or is experiencing abuse
• to promote the rights of all people to live free from abuse and coercion
• to ensure the safety and well being of people who do not have the capacity to decide how they want
• to respond to abuse that they are experiencing to manage services in a way which promotes safety and prevents abuse
• recruit staff and volunteers safely, ensuring all necessary checks are made
• provide effective management for staff and volunteers through supervision, support and training

The Centre Project:

• will ensure that all management committee members, trustees, staff, volunteers, service users, and carers/families are familiar with this policy and procedures
• will work with other agencies under No Secrets guidance (Department of Health, 2000)
• will act within it’s confidentiality policy and will usually gain permission from service users before sharing information about them with another agency
• will pass information to Adult and Culture Services when more than one person is at risk. For example: if the concern relates to a worker, volunteer or organisation who provides a service to vulnerable adults or children
• will inform service users that where a person is in danger, a child is at risk or a crime has been committed then a decision may be taken to pass information to another agency without the service user’s consent
• will make a referral to the Adult Social Care Direct team as appropriate
• will endeavor to keep up to date with national developments relating to preventing abuse and welfare of adults
• will ensure that the Designated Named Person understands his/her responsibility to refer incidents of adult abuse to the relevant statutory agencies (Police/Adult and Culture Services Directorate)

The Designated Named Person for Safeguarding Adults in The Centre Project is Eric. They should be contacted for support and advice on implementing this policy and procedures.

Procedures

1. Introduction

The Centre Project is committed to safeguarding adults with national legislation and relevant national and local guidelines. These procedures have been designed to ensure the welfare and protection of any adult who accesses services provided by The Centre Project. The procedures recognise that adult abuse can be a difficult subject for workers to deal with. The Centre Project is committed to the belief that the protection of vulnerable adults from harm and abuse is everybody’s responsibility and the aim of these procedures is to ensure that all managers, trustees of the organisation, management committee members, staff and volunteers act appropriately in response to any concern around adult abuse.

2. Preventing abuse

The Centre Project is committed to putting in place safeguards and measures to reduce the likelihood of abuse taking place within the services it offers and that all those involved within the charity will be treated with respect.

Therefore, this policy needs to be read in conjunction with the following policies:

• Equal Rights and Diversity
• Volunteers
• Complaints
• Whistle Blowing
• Confidentiality
• Disciplinary and Grievance
• Data Protection
• Recruitment and Selection
• Any other policies which are relevant that the organisation has in place (e.g. Challenging Behaviour, Handling Money)

The Centre Project is committed to safer recruitment policies and practices for paid staff, trustees and volunteers. This may include DBS disclosures for staff and volunteers, ensuring references are taken up and adequate training on Safeguarding Adults is provided for staff and volunteers.

Management committee members/trustees will be required to provide two references and where appropriate have a DBS check.

The organisation will work within the current legal framework for reporting staff or volunteers that are abusers.

3. Recognising the signs and symptoms of abuse

The Centre Project is committed to ensuring that all staff, the management committee, trustees and volunteers undertake training to gain a basic awareness of signs and symptoms of abuse. The Centre Project will ensure that the Designated Named Person and other members of staff, trustees and volunteers have access to training around Safeguarding Adults.

“Abuse is a violation of an individual’s human and civil rights by any other person or persons” (No Secrets: Department of Health, 2000)

Abuse includes:

• physical abuse: including hitting, slapping, punching, burning, misuse of medication, inappropriate restraint
• sexual abuse: including rape, indecent assault, inappropriate touching, exposure to pornographic material
• psychological or emotional abuse: including belittling, name calling, threats of harm, intimidation, isolation
• financial or material abuse: including stealing, selling assets, fraud, misuse or misappropriation of property, possessions or benefits
• neglect and acts of omission: including withholding the necessities of life such as medication, food or warmth, ignoring medical or physical care needs
• discriminatory abuse: including racist, sexist, that based on a person’s disability and other forms of harassment, slurs or similar treatment
• institutional or organisational: including regimented routines and cultures, unsafe practices, lack of person-centered care or treatment

Abuse may be carried out deliberately or unknowingly. Abuse may be a single act or repeated acts.

People who behave abusively come from all backgrounds and walks of life. They may be doctors, nurses, social workers, advocates, staff members, volunteers or others in a position of trust. They may also be relatives, friends, neighbours or people who use the same services as the person experiencing abuse.

4. Designated Named Person for safeguarding adults

The Centre Project has an appointed individual who is responsible for dealing with any Safeguarding Adults concerns. In their absence, a deputy will be available for workers to consult with. The Designated Named Person(s) for Safeguarding Adults within the organisation are:

1. Eric Waweru
2. Danielle Williams
3. Azra Waka

Should either of these named people be unavailable then management committee members, trustees, staff or volunteers should contact Adult Social Care Direct directly.

The roles and responsibilities of the named person(s) are:

• to ensure that all staff including volunteers and trustees are aware of what they should do and who they should go to if they have concerns that a vulnerable adult may be experiencing or has experienced abuse or neglect.
• to ensure that concerns are acted on, clearly recorded and referred to an Adult Social Care Direct team or to the allocated social worker/care manager where necessary.
• to follow up any referrals and ensure the issues have been addressed.
• consider any recommendations from the Safeguarding Adults process
• to reinforce the utmost need for confidentiality and to ensure that staff and volunteers are adhering to good practice with regard to confidentiality and security. This is because it is around the time that a person starts to challenge abuse that the risks of increasing intensity of abuse are greatest.
• to ensure that staff and volunteers working directly with service users who have experienced abuse, or who are experiencing abuse, are well supported and receive appropriate supervision.
• if appropriate staff or volunteers will be given support and afforded protection if necessary under the Public Interest Disclosure Act 1998: they will be dealt with in a fair and equitable manner and they will be kept informed of any action that has been taken and its outcome.

5. Responding to people who have experienced or are experiencing abuse

The Centre Project recognises that it has a duty to act on reports, or suspicions of abuse or neglect. It also acknowledges that taking action in cases of adult abuse is never easy.

How to respond if you receive an allegation:

• Reassure the person concerned
• Listen to what they are saying
• Record what you have been told/witnessed as soon as possible
• Remain calm and do not show shock or disbelief
• Tell them that the information will be treated seriously
• Don’t start to investigate or ask detailed or probing questions
• Don’t promise to keep it a secret

If you witness abuse or abuse has just taken place the priorities will be:

• To call an ambulance if required
• To call the police if a crime has been committed
• To preserve evidence
• To keep yourself, staff, volunteers and service users safe
• To inform the Designated Named Person in your organisation
• To record what happened in name of place/file/log where safeguarding adult’s concerns will be recorded

All situations of abuse or alleged abuse will be discussed with the Designated Named Person or their deputy. If a member of the management committee, a trustee, staff member or volunteer feels unable to raise this concern with the Designated Named Person or their deputy then concerns can be raised directly with Adult Social Care Direct. The alleged victim will be told that this will happen. This stage is called the alert.

If it is appropriate and there is consent from the individual, or there is a good reason to override consent, such as risk to others, a referral (alert) will be made to Adult Social Care Direct team.

If the individual experiencing abuse does not have capacity to consent a referral will be made without that person’s consent, in their best interests.

The Designated Named Person may take advice at the above stage from Adult Social Care Direct and/or the Safeguarding Adults Unit and/or other advice giving organisations such as Police.

6. Managing allegation made against member of staff or volunteer

The Centre Project will ensure that any allegations made against members or member of staff will be dealt with swiftly.

Where a member of staff/volunteer is thought to have committed a criminal offence the police will be informed. If a crime has been witnessed the police should be contacted immediately.

The safety of the individual(s) concerned is paramount. A risk assessment must be undertaken immediately to assess the level of risk to all service users posed by the alleged perpetrator. This will include whether it is safe for them to continue in their role or any other role within the service whilst the investigation is undertaken.

The Designated Named Person will liaise with Adult Social Care Direct to discuss the best course of action and to ensure that One Roof Leicester’s disciplinary procedures are coordinated with any other enquiries taking place as part of the ongoing management of the allegation.

The Centre Project has a whistle blowing policy and staff are aware of this policy. Staff will be supported to use this policy.

7. Recording and managing confidential information

The Centre Project is committed to maintaining confidentiality wherever possible and information around Safeguarding Adults issues should be shared only with those who need to know. For further information, please see the charity’s confidentiality policy.

All allegations/concerns should be recorded. The information should be factual and not based on opinions, record what the person tells you, what you have seen and witnesses if appropriate.

The information that is recorded will be kept secure and will comply with data protection.

This information will be secured in a locked filing cabinet in the organisation. Access to this information will be restricted to the Designated Named Person and Chair of Trustees

8. Disseminating/Reviewing policy and procedures

This Safeguarding Adults Policy and Procedure will be clearly communicated to staff, trustees, volunteers, service users, parents and carers. The Designated Named Person will be responsible for ensuring that this is done.

The Safeguarding Adults Policy and Procedures will be reviewed annually by the Board of Trustees. The Designated Named Person for Safeguarding Adults will be involved in this process and can recommend any changes. The Designated Named Person will also ensure that any changes are clearly communicated to staff, trustees and volunteers. It may be appropriate to involve service users in the review and service users and parents/carers need to be informed of any significant changes

Contact

Questions, comments and requests regarding this Safeguarding Policy are welcomed and should be addressed to Eric.

If you have a safeguarding concern, then please contact our local Safeguarding Co-ordinator, Eric.

The Centre Project aims to provide a high quality services which we believe we achieve most of the time. If you are not happy with the service you have received at The Centre Project please let us know. In order to ensure our services remain at a high and improving standard, we have a procedure through which you can let us know of any reason you are not satisfied with your dealings with the organisation.

The process for complaints should follow the following stages:

1. Informal, which can be verbal

If you are unhappy with an individual sometimes it is best to tell him or her directly. If you feel this is difficult or inappropriate then speak to the staff member’s manager. If you are unhappy or not satisfied with the response you receive, please contact, Eric Waweru.

If the complaint is against the CEO then you please contact us for the details of a member of the board of Trustees.

We will ensure your complaint is acknowledged endeavour to give you a response within five working days.

2. Formal, which may involve verbal and or written complaints

If you are not satisfied with the explanation and decision made or if you wish to involve a more senior person you may use the more formal approach and write within 28 days directly to the Manager of One Roof Leicester. If the complaint is about the CEO you may write to a member of the Board of Trustees. We will respond within 28 days of receipt of the complaint to let you know of the decision made. Please send complaints to One Roof Leicester, 65 Regent Road, Leicester LE1 6YF. Please mark the envelope confidential or call on 0116 44 22 007 for email contact details.

If you are not satisfied with the response/decision made you can request that a review panel is established to investigate the matter further.

3. Review or appeal panel

The review panel should consist of two members from the TCP Trustees.  The complainant will be invited to attend the review panel, with a friend/representative if required.  The meeting shall be held as informally as possible. The Chair should explain the purpose of the meeting, introduce the members and emphasise confidentiality. All members may make a written and verbal presentation to the panel. Proceedings should be minuted.  People making presentations can be asked questions.

The panel should make recommendations on the complaint to the chairperson within 7 days.  The chairperson will then consult with the panel and a decision made.  This decision will be made known in writing within 28 days of the panel meeting, outlining the reasons for the decision and any action proposed as a result of the panels review.

Introduction

TCP accepts that in society certain groups or individuals are denied equality on the grounds of race, gender, marital status, caring responsibilities, disability, gender re-assignment, age, social class, sexual orientation and religion/belief or any other factor irrelevant to the purpose in view.

TCP welcomes the statutory requirements laid down in:

• the Equal Pay Act 1970.
• the Rehabilitation of Offenders Act 1974.
• the Sex Discrimination Act 1975.
• the Race Relations Act 1976 and the Race Relations Amendment Act Feb 2000.
• the NHS Community Care Act 1990.
• the Disability Discrimination Act 1995.
• the Asylum & Immigration Act 1996.
• the Human Rights Act Nov 1998.
• the Employment (Religion or Belief) and (Sexual Orientation) Regulations 2003.
• The Equality Act 2010

TCP recognises that it has moral and social responsibilities that go beyond the provisions of the above-mentioned Acts and Regulations, and that it should support and contribute to the wider process of change through all aspects of its work and practices in order to eliminate discrimination and promote equality and diversity in a workplace that is free from harassment and bullying.

TCP is committed to taking positive steps to ensure that:

• all people are treated with dignity and respect, valuing the diversity of all.
• equality of opportunity and diversity is promoted.
• services are accessible, appropriate and delivered fairly to all.
• the mix of its employees, volunteers and management committees reflects, as far as possible, the broad mix of the population of its local community.
• traditionally disadvantaged sections of the community are encouraged to participate in policy decisions about, and the management of the services provided.

Policy

This policy applies to all Trustees, staff, volunteers, management committee members, users and the general public.

Commitment

Equality and diversity are central to the work of TCP.

TCP will treat all people with dignity and respect, valuing the diversity of all. It will promote equality of opportunity and diversity. It will eliminate all forms of discrimination on grounds of race, gender, marital status, caring responsibilities, disability, gender re-assignment, age, social class, sexual orientation, religion/ belief, irrelevant offending background or any other factor irrelevant to the purpose in view.

It will tackle social exclusion, inequality, discrimination and disadvantage.

For this policy to be successful, it is essential that everyone is committed to and involved in its delivery. TCP’s goal is to work towards a just society free from discrimination, harassment and prejudice. TCP aims to embed this in all its policies, procedures, day-to-day practices and external relationships.

Aims

TCP aims to:

• Provide services that are accessible according to need.
• Promote equality of opportunity and diversity in volunteering, employment and development.
• Create effective partnerships with all parts of our community.

Objectives

TCP’s objective is to realise its standards by:

• Sustaining, regularly evaluating and continually improving its services to ensure equality and diversity principles and best practice are embedded in our performance to meet the needs of individuals and groups.
• Working together with the community to provide accessible and relevant service provision that responds to service users’ needs.
• Ensuring staff, volunteers and trustees are representative of the community served and the employment policies are fair and robust.
• Responding to volunteer’s & employees’ needs and encouraging their development to increase their contribution to effective service delivery.
• Recognising and valuing the differences and individual contribution that all people make to TCP.
• Challenging discrimination.
• Providing fair resource allocation.
• Being accountable.

Why have this policy?

TCP recognises, respects and values diversity in its Trustees, employees, volunteers and service users.

TCP has this policy because it is a people-led organisation that must always ensure it meets the needs of the community through fair and appropriate employment and development of the people who work and volunteer for TCP.

Procedures

Responsibility for Implementation

This policy covers the behaviour of all people employed or volunteering in TCP or using the services and sets out the way they can expect to be treated in turn by TCP. The overall responsibility for ensuring adherence to and implementation of this policy lies with the Trustees, staff and the management committee.

Method of Implementation

TCP intends to implement this policy by:

• Ensuring that it is a condition of paid employment in TCP.
• Ensuring that Trustees, Management committee, volunteers and users are made aware, understand, agree with, and are willing to implement, this policy. All staff and volunteers will be given a copy of this policy as part of their induction.
• Actively encouraging Trustees, staff, management committee and volunteers to participate in anti-discriminatory training and making time and resources available for such training.
• Monitoring the services, publicity and events provided by TCP, to ensure that they are accessible to all sections of the population and do not discriminate and taking active steps to ensure that participation is representative.

Monitoring and Reviewing

TCP has declared its commitment to establishing, developing, implementing and reviewing a policy of equality of opportunity. Effective record keeping and monitoring, and acting on information gathered, are essential in order to measure effectiveness and plan progress. The management committee will review the policy annually.